(It Just) Has To Be .Net
Two long-term IT techies, with a penchant for Microsoft's .NET Framework, air views on whatever topics take their fancy.

[OT] Own up. How many times have you wanted to do this?

I may be turning into a grumpy old man, but I swear the term customer service is becoming an oxymoron. More often than not, if you take your business elsewhere when you get treated badly by some organisation, it's usually only you that loses out in the long run; a typical case of "cutting off your nose to spite your face" as me dear ol' mum used to tell me. As for the organisation that's just lost your business? Well, you're not significant enough to matter, are you?

So, I take my hat off to Chris Bell, boss of Ladbrokes bookmakers, for taking his company's £2m flight budget out of British Airways' hands after they attempted to bump his daughter and her friend from a flight. That should hit 'em where it hurts!

More details here.

I just wish it was me.

Posted May 21 2008, 09:09 AM by Steve Morgan
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Steve Morgan 2008. All rights reserved.
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