I may be turning into a grumpy old man, but I swear the term customer service is becoming an oxymoron. More often than not, if you take your business elsewhere when you get treated badly by some organisation, it's usually only you that loses out in the long run; a typical case of "cutting off your nose to spite your face" as me dear ol' mum used to tell me. As for the organisation that's just lost your business? Well, you're not significant enough to matter, are you?
So, I take my hat off to Chris Bell, boss of Ladbrokes bookmakers, for taking his company's £2m flight budget out of British Airways' hands after they attempted to bump his daughter and her friend from a flight. That should hit 'em where it hurts!
More details here.
I just wish it was me.
Posted
May 21 2008, 09:09 AM
by
Steve Morgan
A Note for Comment Spammers
Now, I realise that those of you who use blog comments such as these to
spread your worthless spam are not the cleverest people on the face of the planet.
So, I thought I'd make it clear that you're wasting your time posting your pointless
garbage here. Quite simply, it will never be published. Thankfully, unlike yourselves,
I'm blessed with an inherent ability to identify irrelevant content and it's every bit
as easy for me to toss your contribution into the virtual waste bin as it is to publish it.
So, guess what? Unless your comments are relevant (and I mean, really relevant, not
some thinly veiled attempt to get me to link to your site) they're never going to appear
on here. So, they're never go to appear in a search engine, never going to boost your
customer's Google page rank and never going to achieve anything in terms of Search
Engine Optimisation. Please, practice being a parasite elsewhere. Oh, and I'm confident
that my genuine readers are perfectly well endowed and enjoy a full and healthy lifestyle
without help from you. Thanks for reading.